Privacy Policy

This Privacy Policy applies to the services of North & Willow. We respect your privacy and are committed to protecting the personal information you share with us. Any personal data you provide is handled with care and confidentiality.

Personal Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely through third-party payment providers)

  • IP address and device information

  • Information about your activity on our website

Purposes of Data Processing

We use your personal information only for legitimate business purposes, including:

  • Processing and delivering orders

  • Providing customer service and support

  • Communicating order updates or relevant information

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

Sharing of Personal Information

Your personal information is shared with third parties only when necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • Technical service providers (e.g. website hosting or e-commerce platforms)

These parties are required to protect your information and may only use it for the agreed purposes. We do not sell your personal data to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Cookies

North & Willow uses cookies to:

  • Ensure proper website functionality

  • Analyze website usage and performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Your Rights

You have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to or restrict the processing of your data

  • Request data portability

  • Withdraw your consent where applicable

To exercise your rights, please contact us at info@north-willow.com. We aim to respond within 30 days.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

North & Willow
📧 info@north-willow.com