Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of North & Willow. By placing an order on our website, you agree to be bound by these Terms.

1. Applicability

These Terms & Conditions apply to all orders, agreements, and transactions made via the North & Willow website. By completing a purchase, you confirm that you have read and accepted these Terms.

2. Product Information

We make every effort to display our products as accurately and clearly as possible. However, minor errors such as typographical mistakes, inaccuracies, or outdated information may occur. Product images are for illustrative purposes and may differ slightly from the actual product.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location and are displayed at checkout. Customers are responsible for ensuring that the selected payment method is available in their country.

4. Processing and Delivery

  • Processing time: 3–7 business days

  • Estimated shipping time: 15–20 business days within Canada

Delivery times are estimates and may vary depending on carrier, destination, holidays, or unforeseen circumstances. Shipping details are provided separately in our Shipping Policy.

5. Returns and Cancellations

Returns, exchanges, and cancellations are subject to the conditions outlined in our Returns & Exchanges Policy. Please review this policy carefully before placing an order.

6. Liability

North & Willow is not responsible for loss or damage occurring after an order has been marked as delivered by the shipping carrier. Customers are responsible for providing accurate and complete shipping information at checkout.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of North & Willow and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint or concern, please contact us via email at info@north-willow.com.
We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, specifically the laws applicable in the Province of Ontario, without regard to conflict of law principles.

Contact Information

North & Willow
📧 info@north-willow.com