Shipping & Delivery Policy
At North & Willow, we aim to deliver your order as efficiently and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
Delivery Time
The estimated delivery time is 3 to 7 business days, depending on your location.
Please note that delivery times may be affected by peak periods, carrier delays, or customs procedures.
Shipping Method & Origin
All orders are shipped directly from our supplier in China.
As a result, customs duties, import taxes, or handling fees may apply depending on the destination country. These charges are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
Costs depend on factors such as:
-
Destination
-
Package weight and size
-
Selected shipping method
Shipping Responsibility
-
If tracking information indicates that a package has been delivered, responsibility for the shipment lies with the customer.
-
Customers are responsible for providing accurate and complete shipping information.
-
Any address errors must be reported within 24 hours of placing an order.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
📧 info@north-willow.com
North & Willow